Eco Patch Early Learning ("Eco Patch", "we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and protect it, and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and, where it applies to childcare services, the Education and Care Services National Law and Regulations and Family Assistance Law.
What information we collect
We only collect information we need to respond to you and, if you enrol, to provide care for your child. This may include:
- Your name, email address, phone number and suburb or postcode
- Your child's name, date of birth and preferred start date
- The days of care you are interested in, and any notes you choose to share with us
- If you enrol: information required to provide education and care and to administer the Child Care Subsidy, such as contact details, emergency contacts, health and medical information, and authorised nominees
We do not ask for health or medical information through our website waitlist form.
How we collect it
- When you join our waitlist, book a tour or send an enquiry through our website
- When you call, email or visit us
- When you complete enrolment forms
- Automatically when you use our website, through cookies and similar technologies (see "Website tracking and cookies" below)
Why we collect it and how we use it
We use your information to:
- Respond to your enquiry and keep you updated about your waitlist place, tours and our opening
- Manage enrolments, provide care and meet our legal obligations as an approved education and care service
- Improve our website and understand which of our advertising is useful to families
- Show relevant information about Eco Patch to people on platforms such as Facebook and Instagram
We will not sell your personal information. You can ask us to stop sending you updates at any time.
Website tracking and cookies
Our website uses the Meta Pixel and Google Tag Manager. These tools place cookies or use similar technologies to tell us how visitors use our site, for example which pages are viewed and when a waitlist form is submitted. This helps us measure our advertising and show our ads to relevant families.
Information collected this way is generally not used by us to identify you personally. Meta and Google may combine it with information they already hold about you under their own privacy policies.
You can control cookies through your browser settings, and you can manage ad preferences in your Facebook, Instagram and Google account settings. Blocking cookies will not stop you using our website.
Who we share it with
We may share your information with:
- Service providers that help us run our centres, such as our enquiry and waitlist software (LineLeader), childcare management software, IT, website and marketing providers
- Our contracted centre management and operations partners
- Government agencies where required by law, including for Child Care Subsidy administration and regulatory reporting
We require these providers to protect your information and use it only for the services they provide to us.
Information stored overseas
Some of our service providers, including our enquiry and waitlist software, Meta and Google, may store or process information outside Australia, including in the United States. We take reasonable steps to ensure these providers handle personal information in a way that is consistent with the Australian Privacy Principles.
How we protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. Access is limited to people who need it to do their job. We keep information only as long as we need it, or as required by law, and then securely destroy or de-identify it.
Accessing or correcting your information
You can ask to access or correct the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time, usually within 30 days.
Making a complaint
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
Contact us
Eco Patch Early Learning 7 Allan Close, Pakenham VIC Email: admin@ecopatch.edu.au Phone: 1800 223 566
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.